No surprises. Here's exactly how it goes.
From your first price to the final walkthrough, in plain English.
What to expect
Get your price
Answer a few questions online and see a rough price in about a minute. No phone call needed.
Pick your week
Tell us the week, days and times that work. We text you to confirm the exact day.
Hold your spot
Once your day is confirmed, a small deposit holds it. It comes off your final bill.
We confirm on site
Before we start, we walk the job with you and confirm the exact price. Nothing is added without your OK.
We do the work
We clean up after ourselves, close every gate, and point out anything that needs attention.
Walkthrough and pay
You check the work, then pay the balance. Done right, or we'll make it right.
Common questions
How do you price a job?
Gutters are priced by length and height, windows by the piece of glass, with screens, tracks and window wells as add-ons. The online price is an estimate. We confirm the exact price on site before any work starts, and you approve it first.
Is there a minimum?
Yes. Every visit is at least $150. That covers getting a trained, insured person and equipment to your home.
How do discounts and savings work?
One simple rule: you get one discount per visit, the biggest one you qualify for. The only extra: tell us any day that week works and take $20 off on top. Every visit is still at least $150.
| New customer | 10% off your first visit |
| Bundle (2 or more services on one visit) | 10% off |
| Twice a year (gutters and windows, spring and fall) | 15% off every visit |
| Spruce Check-Up (gutters and windows, spring and fall) | 15% off every visit, plus 2 fix-it calls, first pick of dates and a photo report |
| Check-Up members adding pressure washing or carpet | 15% off, any time you book |
| Refer a neighbor | $20 off for each neighbor who books, up to 4 a year |
| Flexible schedule (any day that week works) | $20 off, on top of your discount |
Plans cover gutters and windows, the services that need doing every spring and fall. Pressure washing and carpet are booked when you need them, at your bundle or member discount. Your service agreement lists the same terms.
For businesses: storefront prices are the same weekly, every 2 weeks or monthly. Neighbors cleaned on the same visit save 5% each with 2 businesses, or 10% each with 3 or more.
How does the deposit work?
After we confirm your day, we take a deposit of 20% of the estimate (between $25 and $150) to hold your spot. It comes off your final bill.
What if I need to reschedule?
Give us at least 48 hours' notice and we'll move you, no charge. With less than 48 hours' notice, your first change is on us. After that, a late change or cancellation keeps your deposit. Real emergency? Just tell us. We'll work with you.
What if you need to reschedule?
Once in a while we may need to move a visit. If we do, we'll tell you at least 48 hours ahead, keep your price and discount, and thank you with a little extra off. Or we'll refund your deposit, your choice.
What about weather?
Safety first. We don't climb ladders in rain, snow, ice or high wind. If the weather turns, we'll text you as early as we can and move you to the next good day at no charge, with your price and discount kept. Overflowing gutter in the middle of a storm? Call us. That's an emergency visit, priced on the call.
Do I need to be home?
Not for outside work. Please leave gates unlocked, pets inside and cars out of the way. If we can't get in, we'll call and text and wait 15 minutes. After that we'll head out, and it counts as a late cancellation. The same goes for businesses with locked gates or doors.
What about pets?
We love dogs. We just need them inside and the gate closed while we work.
Are repairs included?
No. If we spot a loose gutter, a leak or a torn screen, we'll point it out and quote the fix on site. You decide.
How do the plans work?
Twice a year and the Spruce Check-Up cover gutter and window cleaning in spring and fall, with each visit covering everything on your plan. Check-Up members also get two fix-it calls a year (small fixes, up to 30 minutes, scheduled when we're in your area, parts extra, unused calls don't roll over), first pick of dates and a photo report. Your plan covers one year of visits. Before it's up, we'll check in to see if you'd like to keep going.
How do I pay?
Venmo, cash or check. You pay the balance after the final walkthrough.
Are you insured?
Yes, Spruce is fully insured.
What if I'm not happy?
Tell us before we leave, or call or text (303) 900-2146 within 3 days. We'll come back and make it right.
Questions not answered here? Call or text (303) 900-2146 or email Service@CallSpruce.com.